Shipping Policy

UK and European Union delivery

We currently ship to eligible addresses in England, Scotland, Wales, Northern Ireland and selected countries within the European Union.

Delivery availability depends on the destination country, postcode, courier coverage and the products included in the order.

We do not currently deliver to countries outside the United Kingdom and European Union. Orders submitted with an unsupported delivery address may be cancelled and refunded.

Delivery availability

Delivery availability may depend on the destination country, postcode, courier coverage, parcel size and the products included in your order.

Some remote locations, islands and international destinations may require additional delivery time or may not be available for certain courier services.

Processing and dispatch

Orders are processed after payment has been successfully confirmed. Once your order has been prepared and dispatched, you may receive a dispatch confirmation or tracking information where available.

Orders placed on weekends or public holidays may begin processing on the next working day.

Delivery times

Estimated delivery times will be shown during checkout or provided in your order confirmation where available. European Union deliveries may take longer than deliveries within the United Kingdom.

Delivery estimates are not guaranteed appointment times. Delays may occur because of courier disruption, customs processing, severe weather, high seasonal demand, remote delivery locations or circumstances outside our reasonable control.

Shipping charges

Any applicable delivery charge will be displayed before payment is completed. The charge may depend on the destination country, delivery address, parcel size, total order value and selected delivery service.

We will not add an undisclosed delivery charge after your order has been confirmed. Any customs duties, import taxes or local charges that are not included during checkout may be payable separately by the recipient.

European Union orders

Orders delivered to countries within the European Union may be subject to local VAT, customs procedures, import duties or handling charges, depending on the destination and the way the order is processed.

Where these charges are not included in the amount paid during checkout, the recipient is responsible for paying them directly to the courier or relevant authority.

Customers are responsible for checking any applicable import rules or restrictions in their destination country before placing an order.

Delivery address

Customers are responsible for providing a complete and accurate delivery address, including the correct country, postcode and any relevant building, flat or access information.

Please contact us immediately if you notice an error. We cannot guarantee that an address or destination country can be changed after an order has been processed or dispatched.

Receiving your order

Depending on the courier and delivery service, your parcel may require a signature or another form of delivery confirmation.

Where permitted, the courier may leave the parcel in a safe place, with a neighbour or at a collection point. Please follow the courier’s tracking information and delivery instructions.

Missed or failed delivery

If delivery cannot be completed, the courier may attempt redelivery or provide instructions for collection. Please arrange redelivery or collection within the period stated by the courier.

Additional delivery charges may apply if an order is returned to us because the supplied address was incorrect, access was unavailable or the parcel was not collected.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, please check any tracking information and then contact us.

We will review the delivery status with the courier and take appropriate steps. Please do not arrange an independent return or replacement before contacting us.

Damaged parcels

Please inspect your order after delivery. If the parcel or product is damaged, contact us as soon as reasonably possible and include your order number and clear photographs of the packaging and affected product.

Contact us

For questions about delivery, email info@priestlondonltd.com and include your name and order number.

Priest London, 16 Poppy Meadows Wilkinson Drophadleigh, Benfleet, United Kingdom, SS7 2FA.